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Great product and quick delivery and product by amazon. Bought this as a gift and the kid loves it.
I ordered the books from the website and was not sure if the books sold in stores would work in it but my son bought the Dora book from Walmart and it works in it. There is another version of tag reader that you can order from leapfrogschoolhouse.com which will hold 20-25 books instead of only 5. I got one last month and it works great.
There is no indication of whether this is an automatic download handled by the Connect software or whether it requires user intervention. No phone, no live chat. It says that the reader needs to be updated and then that the application that will do the updating hasn't been downloaded yet and that once it is downloaded that I should cycle power on the Tag reader and reconnect. If I can't get it working then how in heck is the average user going to. Product isn't working properly.
It is a mass market product that, after you buy several books, isn't cheap. I don't have the time or patience for this. E-mail only support. I know darn well that results come from real-time communication. And yes, I know how my computer works and no I haven't got problems on my end that are causing the problem. In the past I've played a major role in a product support group. If user intervention is required there are no instructions and no utility or files anywhere for manual firmware download, etc. Crapola folks.
I install the software on my computer and then attempt to connect to my Tag reader. Stated 48-72hr response time. They should at least have bombproof software or better support -- preferably both.I will seriously think twice about purchasing a LeapFrog product again. If it is automatic then it isn't working. I am a computer scientist.
It was a great investment, and I highly recommend it. We love that it's educational as well as entertaining. We have a 4yr old daughter and she adores her TAG system. She hauls the pen and books all over the house with her.
I think it will be really helpful shortly when he has the patience to try actually reading the individual words, but we'll see how that actually works out. My 3 year old grandson has loved the Tag reading system with the books we got for him (especially Cars- Tractor tipping). He also like to do the activities, though his parents have not tried uploading the results of those activities.He uses it independently as well as with parents.All in all a really great "educational toy." I've already bought 4 more books for him since he has had so much fun with the three he has. Part of his bedtime ritual is to have a book or 2 (or 3) read to him, and the Tag reader is now incorporated into this time. He enjoys touching different objects on each page to hear the sounds they make --- it's sometime amazing how many times in a row he wants to hear the same sounds.
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